If you have any issues…

• Please inspect your order carefully upon arrival and let us know within 14 days if any significant damage occurred in transit. Please provide images of the damages and email us at support@ememwey.com
• We strive to make our customer experience smooth and delightful, from the moment you place your order until you unbox your purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you.

How can we personally assist with delayed shipments? 

• We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
• If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you.

DOMESTIC SHIPPING

• USPS 2-3 Priority Shipping: Usually 1-3 business days after an order is placed (currently suspended)
• Orders that qualify for free ground shipping will be shipped via UPS Ground.  
• Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
• Once shipped, an order’s tracking information is outside of our control, and as much as we’d like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.
• You should receive a shipping notification with tracking information once your order leaves our fulfillment center.